Business English for Customer Care

Upper Madison College

Prix
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Sujets d'instruction

Écouter, parler, prononciation, lecture, rédaction, vocabulaire, grammaire et activités

Emploi du temps

Durée du cours
8 semaines
Débuts de séssion
04 nov. 2024, 13 janv. 2025 et 10 févr. 2025
Cours par semaine
28 leçons par semaine (chaque leçon dure 45 min)
Jours de classe
lundi - vendredi
Jours fériés
23 déc. 2024 - 03 janv. 2025

UMC ne prévoit pas de cours durant des jours fériés indiqués ci-dessus. L'école n'offre pas de remboursement pour ces jours manqués donc faîtes attention en choississant vos dates de voyage.

Heures de cours

Session du matin
09:00 - 12:15
Session de l'après-midi
13:00 - 14:30

L'emploi du temps du cours peut changer selon la disponibilité et la saison.

Description des cours

This program is designed for high intermediate and advanced level students who are trying to improv their English which will be essential in a modern business field.
This course is beneficial if you want to work in sales or customer service department of a company, or you might have direct contact with customers in a bank, hotel or restaurant. Or perhaps, you speak to customers on the phone from a helpdesk or a call center. In all these situations, you need language skills and specific techniques to be able to communicate successfully.
Business English for Customer Care (BECC) not only offers expressions and vocabulary, it also addresses strategies related to the effective use of English in a business context.

Niveau du cours

Intermédiaire
Haute intermédiaire
Avancé
Vous passerez un test lors de votre premier jour de classes pour déterminer votre niveau de langue. Vous pouvez aussi prendre cet examen avant votre arrivée à Toronto

Taille du cours

Moyenne 10 étudiants
Maximum 14 étudiants

Age des étudiants

Tranche d'âge 14 ans et plus

Certificat

Un certificat d'accomplissement vous sera présenté à la fin de votre cours
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reviews

Avis

86% recommendent

basé sur 7 avis
5 étoiles
6
4 étoiles
0
3 étoiles
0
2 étoiles
0
1 étoile
1
Qualité de l'enseignement
Installations scolaires
Activités sociales
Emplacement
Logement

"Was a nice experience and I learned so new things"

Kristof Ivancsy, etudiant de Autriche

It was good, but I was in a lvl 11 class and it was to easy for me. Thats like the only thing I found bad. Everybody was nice to me...

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Mes notes pour cette école

Qualité de l'enseignement
Installations scolaires
Activités sociales
Emplacement
Durée des études
1 semaine
Dates d'étude
12 Aug 2024 - 23 Aug 2024
Recommanderiez-vous cette école à un ami ?
Oui
C'est un commentaire vérifié. L'étudiant qui a écrit ce commentaire a réservé un cours au près de cette école avec Language International.
Lama Rahman, regional Marketing Manager at Upper Madison College responded to this review.
04 September 2024

Thank you Kristof for your review.
It was a pleasure having you at school and sorry regarding your level but we are placing students according to the placement test they do. sometimes test is not that accurate so we do have other measurements in place as to repeat the test after one week or if student gets high mark after 2 weeks, he/she would be moved to higher level. Unfortunately due to your short time registration, it was hard to fix such issue.
I really wish you the best in your future and would love to have you again for other programs.
Good luck dear Kristof.

"Clean, friendly, helpful and good to remember to."

Kristof Doboczy, etudiant de Canada

On the first day I was put in the wrong group but apart from that my experience with the school is very good. The teachers are kind, helpful, friendly and so are the students. Right now I can’t think of anything what I didn’t like. The school trips were also very good.

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Mes notes pour cette école

Qualité de l'enseignement
Installations scolaires
Activités sociales
Emplacement
Durée des études
3 semaines
Dates d'étude
10 Jul 2023 - 4 Aug 2023
Recommanderiez-vous cette école à un ami ?
Oui
C'est un commentaire vérifié. L'étudiant qui a écrit ce commentaire a réservé un cours au près de cette école avec Language International.
Lama Rahman, regional Marketing Manager at Upper Madison College responded to this review.
23 August 2023

Thank you kristof for taking the time to write a review. It is highly appreciated.
It was a pleasure having you this Summer.
On behalf of Upper Madison college, I would like to apologize for the first day mistake and the only excuse that we were super busy with the biggest intake during 2023 which push us to act fast to accommodate all the students needs at their first day and as a result I didn't take the time to read carefully the full instructions and sent you to the wrong group. Sorry again for this mistake.
UMC is happy that you had good time during your period of program and looking forward to have you again in the future.
Good luck

"Exceeded my expectations"

Eduardo Da Conceição Alves, etudiant de Brésil

I liked all of the teachers so much. The environment was so good and all the staff were caring.

The school was located at an easily accessible region.

I loved my classmates; all of them came from different parts of the world.

My homestay was awesome. They were attentive and helpful. I recommend them.

I now feel more confident about my English skills. I have improved my English a lot.

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Mes notes pour cette école

Qualité de l'enseignement
Installations scolaires
Activités sociales
Emplacement
Logement
Durée des études
1 semaine
Dates d'étude
14 Sep 2015 - 25 Sep 2015
Recommanderiez-vous cette école à un ami ?
Oui
C'est un commentaire vérifié. L'étudiant qui a écrit ce commentaire a réservé un cours au près de cette école avec Language International.

"I absolutely loved UMC for several reasons."

Kamilya Zhumayeva

First, the teachers and staff here were very good. They were always friendly towards students. From the very beginning, they did everything so students would feel home at UMC.

Second, I liked all my classmates! All of them came from different parts of the world, and by talking with them I learned more about different cultures and countries.

UMC was something new for me, and I am happy to have been part of this school!

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Mes notes pour cette école

Qualité de l'enseignement
Installations scolaires
Activités sociales
Emplacement
Logement
Durée des études
11 semaines
Dates d'étude
13 Jul 2015 - 28 Sep 2015
Recommanderiez-vous cette école à un ami ?
Oui

"Excellent!"

Ada Yu

My experience at UMC was great! The staff there were very nice and willing to help whenever I needed their help. The teachers there were patient; if you had questions, they were more than happy to explain it to you. UMC is located right next to the subway station which made the commute easier. UMC also had an English only policy which encourages us to speak English as much as we can on campus. I think this really helped me with my speaking skills.

UMC is located in the centre of north Toronto - there's a big supermarket next to the school which was really convenient.

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Mes notes pour cette école

Qualité de l'enseignement
Installations scolaires
Activités sociales
Emplacement
Logement
Durée des études
11 semaines
Dates d'étude
15 Jun 2015 - 4 Sep 2015
Recommanderiez-vous cette école à un ami ?
Oui

"Best experience in Canada"

Ariel Johh

I really liked UMC; it was my one my best experiences in Canada. The teachers were really friendly and helpful. I made friends with so many people from different countries. I have improved my English a lot. I now feel more confident about my speaking and writing skills.

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Mes notes pour cette école

Qualité de l'enseignement
Installations scolaires
Activités sociales
Emplacement
Logement
Durée des études
5 semaines
Dates d'étude
8 Jun 2015 - 17 Jul 2015
Recommanderiez-vous cette école à un ami ?
Oui

"I really do not recommend this school"

louise FRANCOIS, etudiant de France

If your journey is less than 1 month, don't waste your time in this school. Everyone is nice but the quality of classes is not good. A lot of teachers were absent and during some classes we just played games and watched movies.

The social activities were organized during the class time and not during the weekend. There were no free activities during the weekend.

I reserved a one week super intensive class (30 courses) and I almost did not have any classes. The school didn't want to reimburse me.

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Mes notes pour cette école

Qualité de l'enseignement
Installations scolaires
Activités sociales
Emplacement
Durée des études
1 semaine
Dates d'étude
3 Aug 2015 - 10 Aug 2015
Recommanderiez-vous cette école à un ami ?
Non
C'est un commentaire vérifié. L'étudiant qui a écrit ce commentaire a réservé un cours au près de cette école avec Language International.
UMC, Staff at Upper Madison College responded to this review.
27 August 2015

Hi Louise,

On behalf of UMC we would like to apologize for your unpleasant experience. We are sad to hear that you did not enjoy your time at UMC. Unfortunately, you came on a rare week. The week that you started, Monday was a Statuary Holiday, which is why you started on Tuesday, rather than on Monday, which your agent (Language International) informed you before you registered with the school. In addition, you arrived on the last week of the term, which is quite hectic. We have final exams, and activity day and a field trip. Which is probably why you feel there was not enough lessons.

We do not understand why you were expecting activities on the weekend because most schools do not provide such services. We apologize if you were misinformed.

In regards to teachers being absent, this did not happen as we had teachers conducting each class, each day.

Due to the circumstances, we offered you an extra day of classes to supplement the Statuary Holiday that you missed. Unfortunately, you decided not to come.

If you have any questions or concerns, please feel free to contact us at any time.

Thanks,

UMC Team

visa

Assistance visa

Nous ne pouvons pas faire de demande de visa au nom des étudiants. Cependant, l'école peut vous fournir tous les documents dont vous avez besoin pour préparer votre demande.

Votre lettre d'acceptation sera envoyée à votre domicile par la poste sans frais. Si vous désirez recevoir vos documents par courrier express, vous serez facturé C$ 75 lorsque vous vous inscrivez.

Vols et transfert à l'aéroport

Please note that we do not book flights for our students. If you are researching airfare costs, we recommend using Kayak.com, a search engine that lets you compare flight options from your home country to Toronto based on your budget, schedule and preferences.

Assurance voyage

Etudiez a l'étranger sans souci avec notre assurance maladie et voyage. Lorsque vous réservez un cours avec nous, vous pouvez opter pour l'achat d'une assurance internationale qui couvre non seulement le coût des soins de santé, mais aussi la perte de vos affairs personnels. Vous devez réserver votre assurance à l'avance lorsque vous vous inscrivez.

En savoir plus sur notre assurance »

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questions

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Questions? Notre personnel ainsi que les anciens étudiants de Upper Madison College y répondent.

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